Feedback Automation (n8n)
An automated intelligent feedback system using n8n and Gemini API for categorization and multi-channel routing.
Project Overview
A powerful automation workflow built with n8n that manages an end-to-end Feedback System. It intelligently collects, categorizes, stores, and notifies teams about user feedback in real-time without any human intervention.
Automation Workflow
The workflow operates on a seamless multi-step pipeline triggered by user submissions:
User Form
Data Capture
Gemini AI
Categorization
Routing Switch
Logic Branching
Integrations
Airtable, Slack, Gmail
Key Features
This system ensures proper categorization and keeps both teams and users updated seamlessly.
Automated Data Collection via webhooks.
AI Classification into Complaint, Compliment, or Feature Request.
Centralized Database storage automatically syncing to Airtable.
Instant Team Notifications via designated Slack channels.
Automated Email Confirmations sent to the user acknowledging receipt.
Tech Stack & Integrations
Built completely using low-code automation and AI APIs:
n8n (Workflow Automation Engine)
Google Gemini API (Natural Language Classification)
Airtable (Cloud Database)
Slack API (Team Notifications)
Gmail API (Automated Email Responses)
Project Demo
Project Note
This project was developed as a successful Proof of Concept (PoC) for enterprise feedback automation. Due to the nature of the API integrations (Slack, Gmail, Airtable) and workflow engine costs, the deployment is run on-demand. A complete end-to-end demonstration is provided in the video. You can also view the GitHub repository to download the workflow JSON file and import it directly into your own n8n instance.